At 3E SkinRoute, your satisfaction and safety are our priority.

Note : Making a package opening/unboxing video is mandatory. This ensures that any damage that occurs during transit can be properly verified and a replacement can be issued. Without this video, we will not be able to process your replacement.

Non-Returnable Products

• For hygiene and safety reasons, personal care products (skincare, cosmetics, body care items) are non-returnable once opened or used.
  
• We encourage you to review product descriptions and ingredients carefully before purchasing.

Damaged or Defective Items

If your order arrives damaged or defective, please follow these steps:

• Report the damage within 2 days of delivery by contacting us at 7394011335.
• Provide proof of damage: a video showing the outer packaging and all products received, clearly displaying the damage.
• Once verified, we will replace the damaged or defective item. Please note, we do not issue refunds for any product.

Return Instructions for Defective / Incorrect Items

• You will need to make a package opening video, showing the outer package being unpacked.
  
• Send the video to us; we will guide you through the replacement process.
  
• A replacement item will then be issued accordingly.

Order Cancellations

• Orders can only be canceled before they are shipped.
  
• Once dispatched, orders cannot be canceled or refunded.
  
• To cancel, contact us as soon as possible at 7394011335.

For any questions regarding returns, replacements, or damaged items, contact our customer service team at hello@3eskinroute.com.