Terms & Conditions
Disclaimer
The information provided on the 3E SkinRoute website, including but not limited to product descriptions, recommendations, and educational content, is intended for general informational purposes only. The content on this website, including product descriptions, blog posts, and educational materials, is not intended as medical advice, diagnosis, or treatment. While we strive to ensure that the information is accurate and up-to-date, it is not intended as professional or medical advice. Please consult with a healthcare professional before using any cosmetic product, especially if you have sensitive skin, allergies, or specific skin conditions.
Our plant-based cosmetic formulations are designed with care and attention to individual needs. However, individual results may vary. Please conduct a patch test before use, especially if you have known allergies or sensitivities.
3E SkinRoute assumes no responsibility for any adverse reactions or allergic responses, issues, or damages that may result from the use of our products. Use of our products is at your own risk.
By using our website and purchasing our products, you agree to this disclaimer and our Terms and Conditions. 3E SkinRoute reserves the right to make changes to the website and the content herein at any time, without notice.
If you have any concerns or questions regarding this disclaimer, please contact us at (info@3eskinroute.com)
Shipping and Return Policy
At 3E SkinRoute, we are committed to delivering your plant-based personal care products safely and efficiently. Please review the following policy regarding shipping, returns, and damages.
Shipping Policy
- We offer standard shipping within [Insert Countries or Regions].
- Orders are typically processed within 2-3 business days and delivered within 7-10 business days depending on your location.
- You will receive a confirmation email .
- Shipping charges are calculated at checkout and vary based on location and order weight.
Non-Returnable Products
For hygiene and safety reasons, personal care products (including skincare, cosmetics, and other body care items) are non-returnable once opened or used. We encourage you to carefully review product descriptions and ingredients before making a purchase. If you have any questions about a product, feel free to contact us before placing your order.
Damaged or Defective Items
In the event that your order arrives damaged due to courier handling, please follow these steps:
- Report the damage within 2 days of delivery: You must contact our customer service team at [7394011335] within 2 days of receiving the delivery.
- Provide proof of damage: Please send us a video of the outer packaging and all the products received, clearly showing the damage.
- Once we receive and verify the evidence, we will offer a replacement or refund at our discretion. Please note that failure to provide the required video proof within the specified time frame will result in rejection of the claim.
Return & Replacement Policy
Non-Returnable Products
- For hygiene and safety reasons, personal care products (skincare, cosmetics, body care items) are non-returnable once opened or used.
- We encourage you to review product descriptions and ingredients carefully before purchasing.
Damaged or Defective Items
If your order arrives damaged or defective, please follow these steps:
- Report the damage within 2 days of delivery by contacting us at 7394011335.
- Provide proof of damage: a video showing the outer packaging and all products received, clearly displaying the damage.
- Once verified, we will replace the damaged or defective item. Please note, we do not issue refunds for any product.
Return Instructions for Defective/Incorrect Items
- You must make a package opening/unboxing video, showing the outer package being unpacked.
- Send the video to us; we will guide you through the replacement process.
- A replacement item will then be issued accordingly.
Order Cancellations
- Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled or refunded.
- To cancel your order, please contact us at 7394011335 as soon as possible.
Shipping Delays
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While we strive to meet the estimated delivery times, 3E SkinRoute is not responsible for delays caused by couriers, customs, or other unforeseen circumstances.
For any questions regarding shipping, returns, or damages, feel free to contact our customer service team at hello@3eskinroute.com